Streamline AE, PQC & MI Call Handling Operations

Streamline AE, PQC & MI Call Handling Operations

Case Studies

Call centres are typically responsible for a high percentage of safety report entry. However, the nature of the reporting process means it is hard to control, often involving complex fixed pdf forms that can lead to incomplete data and require follow-up to achieve the desired level of data quality. Reportum® is a highly scalable, centralised solution that empowers call centre teams with the standardised tools, knowledge and support to transform process efficiency and data quality to ensure consistent and accurate data collection.

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