Deploying the Reportum solution in local business operations and call centres ensures standardised, quality data irrespective of the route to company, with tailored approaches by reporter type to capture complete data at first interaction. Watch the video to follow the journey of a suspected adverse event being reported via the local business operations of a Pharma company or call centre.
Improved standardisation of Call Centre operative interactions with reporters: ‘Guided Conversations’
Deploy in line with local operation capabilities who work with varying pressures, depending on time, technology and aims.
Significantly reduce or eliminate follow up cycles with relevant product and/or event questions asked at first interaction.
Removing manual tasks from case processing saving time and reducing effort and cost both locally and centrally.
All data collected and sent using the Reportum solution is protected by the highest levels of physical security, software and process security. Hosted in an ISO27001 certified facility and backed by an expert support team with full disaster recovery – eliminating the possibility of data loss. The Reportum solution has been built to comply with EU data protection legislation and supports 21 CFR Part 11 compliance.
“Our selection of the Reportum solution reflects our commitment to streamline our call handling processes with state of the art electronic solutions.”Vice President, Pfizer Inc
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